Susie and Matt Smith, Directors of MBCM Strata Specialists Lilydale bring more than a decade of strata management experience to their communities. As hands-on business owners, they provide a responsive, personalised service and strong communication for every property they manage.
Their practical approach and ability to build strong client relationships ensure owners corporations feel supported and confident their properties are well managed.
Our goal is simple: to make strata management easy and give our clients confidence that their properties are in good hands.
Susie and Matt both come from strong customer service backgrounds, beginning their careers in hospitality before moving into industries including insurance, construction, airlines and financial management.
They purchased the MBCM Strata Specialists Lilydale branch in 2014. Their diverse professional experience, combined with business ownership, allows them to deliver practical, people-focused strata management services.
Their portfolio includes a mix of residential, commercial and industrial properties across Lilydale with areas including Kilsyth, Kilsyth South, Mooroolbark, Montrose, Kalorama and Mt Dandenong.
Susie and Matt have a solid understanding of the local area, including developments, properties being pulled down and new buildings coming up. Their friendly nature enables them to work on building strong relationships with clients, developers and real estate agents to stay ahead of planning and local issues.
We’re a dedicated network of local experts across Victoria focused on helping strata communities thrive through transparent, proactive management. You’ll receive the personal care of a branch owner who is part of your community, supported by the professional excellence and innovative systems of an industry leader.
For building-related emergencies affecting your unit or common property, you can contact our emergency make-safe provider, The Scotia Group, directly on 03 9068 4536.
Please note that The Scotia Group acts on behalf of the Owners Corporation, not individual lot owners. If the issue is private or not an insurance claim, you will be liable for the costs, with a minimum callout fee of $500. By engaging The Scotia Group, you agree to these terms.
All invoices will be sent to the Owners Corporation, and if the matter is later deemed private, reimbursement will be sought from the lot owner. This service is for building emergencies only and The Scotia Group will ask you some qualifying questions prior to attendance.
Yes, we can. As strata managers we coordinate maintenance, obtain quotes, and liaise with trades. They also help the committee manage budgets, prioritise works and keep track of what’s been completed.
Yes, we can. As strata managers we assist with insurance administration, renewal co-ordination, and claims support. They also help the committee understand risk exposures and assess what’s needed and available to keep your owners corporation cover relevant and current.
Yes, we can. Budgeting and levy administration are core parts of what we, as strata managers do. This includes preparing budgets, issuing notices, and helping the committee plan for future capital works.
Strata management services typically include managing administration, facilitating meetings, overseeing insurance, coordinating common property repairs and maintenance, financial management, including setting budgets, levy administration and record keeping. Managers also progress the management of complaints, guide legislative compliance and offer advice to help the owners corporations meet the broader needs of their building and community. The exact scope can be tailored to what your owners corporation needs and is reflected in the management agreement.
