Louisa Herbert was born to be an Owners Corporation manager. In 2011, she bought into MBCM Strata Specialists Box Hill, the family business, with her parents Bernie and Trish Herbert, who had worked in the industry for 17 years until their retirement in 2014. Louisa also acquired MBCM Strata Specialists Hawthorn.
Louisa has built upon the foundation created by her parents and is now the leading owners’ corporation manager in the area, with a reputation for unmatched customer service and owners’ corporation knowledge.
“Growing up, listening to and learning all about owners’ corporation management from my parents has given me an education in managing owners’ corporations has given me an innate level of knowledge which I have now coupled with years of experience and am applying that for the benefit of all my clients”.
If your Owners Corporation is self-managed, you’re dissatisfied with your current manager, you’re a property developer of strata properties, or even if you just need some advice from Louisa, please submit an enquiry below.
• Owner Occupiers
• Real Estate agents
• Other Alliance partners such as conveyancers, solicitors
• Property Brokers
• Rental agents
• Property consultants
• Insurance providers
• Retirement Villages
• Hotels / Serviced Apartments
• Other Commercial Owners Corporations
Hawthorn and Hawthorn East.
"Leanne and Jacki have always been highly supportive in the activities I am involved in as a Committee member for our OC. I am confident when asking for assistance that they will work rapidly to understand the request fully and take action, which results in getting the information needed, when it is needed.
Leanne and Jacki also use their experience and network to highlight any challenges or risks in the tasks or decisions planned and to keep our OC running. This has been highly valuable, given I, like many owners involved in an OC I suspect, am a volunteer without OC experience, and new to many of the tasks I undertake.
Finally, in all my interactions with Leanne and Jacki, they have been great to deal with, had a can-do attitude, been responsive to our needs and shown a commitment to our property and its owners. Would be happy to recommend them!"
Robinson Road, Hawthorn
"Our Owners Corporation is able to operate effectively with the support and advice of the MBCM team. I find that MBCM are a boutique management company establishing clear guidelines for the running of our OC within the Owners Corporation Rules and Regulations. Their team communicates promptly and effectively on all issues, offering advice where required and bringing to the table a wealth of experience, and professionalism. We have experienced a few major issues on site to deal with over the past few years and MBCM has helped navigate these issues to deliver a positive outcome for all Lot Owners."
Judith, Hawthorn East
"I just wanted to thank you for getting the ballot for the paint colour change organised so quickly. You and your team are doing a great job and we really appreciate it. "
"I couldn't recommend MBCM Hawthorn more highly. Louisa and her team are highly responsive, always available via phone and email, and exceptionally prompt to contract and schedule any works required. They're also exceptionally knowledgeable in their field of expertise and have been an invaluable resource during the planning for major upgrade works we have planned for the apartment block. Working with them over the past few years has been such a pleasure."
Out of Hours Emergency Details
If you have a building related emergency to your unit or common property you can contact our emergency make safe provider Scotia Group and engage them directly. Please note Scotia Group does not act on behalf of private owners for make-safes and urgent situations, only on behalf of the Owners Corporation. Please note if the damage is related to your unit only, or is not an insurance claim, you will be liable for the costs of Scotia Group attending, the minimum callout fee is $440.00. By contacting Scotia Group and engaging them you are agreeing to these terms and conditions. All invoices will be passed to the OC and any matters that are later deemed private the manager would need to seek reimbursement directly from the lot owner.
You can contact Scotia Group on 1300 726 842, please state that you are an owner and we are your Owners Corporation Manager, you will also need your property details on hand including your OC number. This is for building emergencies only, for anything relating to contents please contact your contents insurer.