Louisa Herbert was born to be an Owners Corporation manager. In 2011, she bought into MBCM Strata Specialists Box Hill, the family business, with her parents Bernie and Trish Herbert, who had worked in the industry for 17 years until their retirement in 2014. Louisa and her business partner, Charlie Xu also acquired MBCM Strata Specialists Hawthorn.
Louisa has built upon the foundation created by her parents and is now the leading owners’ corporation manager in the area, with a reputation for unmatched customer service and owners’ corporation knowledge.
“Growing up, listening to and learning all about owners’ corporation management from my parents has given me an education in managing owners’ corporations has given me an innate level of knowledge which I have now coupled with years of experience and am applying that for the benefit of all my clients”.
If your Owners Corporation is self-managed, you’re dissatisfied with your current manager, you’re a property developer of strata properties, or even if you just need some advice from Louisa, please submit an enquiry below.
In 2019, Charlie Xu joined MBCM Strata Specialists Box Hill with business partner, Louisa Herbert and later they acquired MBCM Strata Specialists Hawthorn. Charlie is responsible for managing and developing growth strategies locally in Box Hill and Hawthorn with reliable strata management solutions. Charlie is one of Melbourne’s most well-respected and well-connected businessmen within the Box Hill, City of Whitehorse region. Prior to MBCM, Charlie has held various senior leadership appointments. In 2020, Charlie was awarded the Medal of the Order of Australia (OAM), in recognition for his services and leadership within the Chinese community of Melbourne.
Since 2006, Charlie has been a member of the Rotary Club of Box Hill Burwood and has recently been appointed the running President of 2022. Outside of both professional and community work, Charlie is a proud father of three boys and enjoys spending quality time at home with family. Charlie has a very strong reputation for delivering excellent customer service and has a great understanding of the needs of property developers. It is this understanding which has made Charlie the first point of contact for all smart property developers in his area.
“I have spent many years researching the property market and building relationships with many people in the industry; now it is my turn to help them with setting up and managing owners’ corporations for them”.
If your Owners Corporation is self-managed, you’re dissatisfied with your current manager, you’re a property developer of strata properties, or even if you just need some advice from Charlie, please submit an enquiry below.
Louisa Herbert and Charlie Xu
• Owner Occupiers
• Real Estate agents
• Other Alliance partners such as conveyancers, solicitors
• Property Brokers
• Rental agents
• Property consultants
• Insurance providers
• Retirement Villages
• Hotels / Serviced Apartments
• Other Commercial Owners Corporations
Hawthorn and Hawthorn East.
"Leanne and Jacki have always been highly supportive in the activities I am involved in as a Committee member for our OC. I am confident when asking for assistance that they will work rapidly to understand the request fully and take action, which results in getting the information needed, when it is needed.
Leanne and Jacki also use their experience and network to highlight any challenges or risks in the tasks or decisions planned and to keep our OC running. This has been highly valuable, given I, like many owners involved in an OC I suspect, am a volunteer without OC experience, and new to many of the tasks I undertake.
Finally, in all my interactions with Leanne and Jacki, they have been great to deal with, had a can-do attitude, been responsive to our needs and shown a commitment to our property and its owners. Would be happy to recommend them!"
Robinson Road, Hawthorn
"Our Owners Corporation is able to operate effectively with the support and advice of the MBCM team. I find that MBCM are a boutique management company establishing clear guidelines for the running of our OC within the Owners Corporation Rules and Regulations. Their team communicates promptly and effectively on all issues, offering advice where required and bringing to the table a wealth of experience, and professionalism. We have experienced a few major issues on site to deal with over the past few years and MBCM has helped navigate these issues to deliver a positive outcome for all Lot Owners."
Judith, Hawthorn East
"I just wanted to thank you for getting the ballot for the paint colour change organised so quickly. You and your team are doing a great job and we really appreciate it. "
"I couldn't recommend MBCM Hawthorn more highly. Louisa, Charlie and their team are highly responsive, always available via phone and email, and exceptionally prompt to contract and schedule any works required. They're also exceptionally knowledgeable in their field of expertise and have been an invaluable resource during the planning for major upgrade works we have planned for the apartment block. Working with them over the past few years has been such a pleasure."
Out of Hours Emergency Details
Owners are advised that in the event of an after hours emergency situation (particularly a plumbing, electrical or glass breakage) that they may call the maintenance company, The Scotia Group. The Scotia Group provides an after hours emergency service and can be contacted direct on 1300 726 842. (Please note, this number is an after hours emergency number and should only be used between the hours of 5.00pm and 9.00am). The Scotia Group is experienced in handling all types of Owners Corporation emergencies and will respond accordingly. For emergencies during normal office hours, please contact our office. Please note, Owners will be required to accept responsibility for charge(s) if the emergency is a unit owner responsibility and not that of the Owners Corporation.