The Industry's Leading Owners Corporation Management Group

Louisa Herbert was born to be an Owners Corporation manager. In 2011, she bought into MBCM Strata Specialists Box Hill, the family business, with her parents Bernie and Trish Herbert, who had worked in the industry for 17 years until their retirement in 2014. Louisa and her business partner, Charlie Xu also acquired MBCM Strata Specialists Hawthorn.
Louisa has built upon the foundation created by her parents and is now the leading Owners Corporation manager in the area, with a reputation for unmatched customer service and owners’ corporation knowledge.
“Growing up, listening to and learning all about owners’ corporation management from my parents has given me an education in managing Owners Corporations has given me an innate level of knowledge which I have now coupled with years of experience and am applying that for the benefit of all my clients”.
If your Owners Corporation is self-managed, you’re dissatisfied with your current manager, you’re a property developer of strata properties, or even if you just need some advice from Louisa, please submit an enquiry below.
In 2019, Charlie Xu joined MBCM Strata Specialists Box Hill with business partner, Louisa Herbert and later they acquired MBCM Strata Specialists Hawthorn. Charlie is responsible for managing and developing growth strategies locally in Box Hill and Hawthorn with reliable strata management solutions. Charlie is one of Melbourne’s most well-respected and well-connected businessmen within the Box Hill, City of Whitehorse region. Prior to MBCM, Charlie has held various senior leadership appointments. In 2020, Charlie was awarded the Medal of the Order of Australia (OAM), in recognition for his services and leadership within the Chinese community of Melbourne.
Since 2006, Charlie has been a member of the Rotary Club of Box Hill Burwood and has recently been appointed the running President of 2022. Outside of both professional and community work, Charlie is a proud father of three boys and enjoys spending quality time at home with family. Charlie has a very strong reputation for delivering excellent customer service and has a great understanding of the needs of property developers. It is this understanding which has made Charlie the first point of contact for all smart property developers in his area.
“I have spent many years researching the property market and building relationships with many people in the industry; now it is my turn to help them with setting up and managing owners’ corporations for them”.
If your Owners Corporation is self-managed, you’re dissatisfied with your current manager, you’re a property developer of strata properties, or even if you just need some advice from Charlie, please submit an enquiry below.

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Louisa Herbert & Charlie Xu


Louisa Herbert
• Investors
• Owner Occupiers
• Developers
• Real Estate agents
• Other Alliance partners such as conveyancers, solicitors
• Property Brokers
• Rental agents
• Property consultants
• Builders
• Insurance providers
• Lawyers
• Conveyancers
• Surveyors
• Retirement Villages
• Hotels / Serviced Apartments
• Other Commercial Owners Corporations
Box Hill, Box Hill North, Box Hill South, Burwood, Burwood East, Blackburn, Blackburn North, Blackburn South, Mont Albert, Mont Albert North, Surrey Hills. 
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"Just wanting to express my sincere appreciation for the amazing service that I have received while dealing with Louisa at MBCM Box Hill. Prompt response, an extremely thorough knowledge of the Owners Corporation Act, and always willing to provide service above and beyond my expectations. As a former O/C manager and current a property manager of a large portfolio her service and expertise is truly appreciated. I would not hesitate recommending Louisa and the team at MBCM Box Hill should you be seeking truly exceptional service."
Paul, Senior Property Manager

"MBCM Box Hill has been looking after our property since year 2001. We are very satisfied with the level of professionalism and service provided by you. All requests are always promptly answered and followed up. You continuously provide us with good and solid advice about which direction we should go, thus saving us unnecessary expense and heartache. We are looking forward to continue our relationship with you."

Out of Hours Emergency Details

Owners are advised that in the event of an after hours emergency situation (particularly a plumbing, electrical or glass breakage) that they may call the maintenance company, TBS. TBS provides an after hours emergency service and can be contacted direct on 0418 362 023. (Please note, this number is an after hours emergency number and should only be used between the hours of 5.00pm and 9.00am). TBS is experienced in handling all types of Owners Corporation emergencies and will respond accordingly. For emergencies during normal office hours, please contact our office. Please note, Owners will be required to accept responsibility for charge(s) if the emergency is a unit owner responsibility and not that of the Owners Corporation.