It’s a wintery day in late June, and the wind has been howling all day amid heavy downpours and pelting hail. You approach your driveway after a long day at work, and as you pull in, your eyes widen at the site that greets you – a large gumtree on the property has fallen through the roof of your unit. You rush inside to assess the damage, only to find a gaping hole around the impacted region and see that water has been pouring into your home for an extended period of time.
After the initial shock has subsided, panic sets in – what should you do next? Who do you call?